Smith & Nephew
“Smith & Nephew spent 167 years perfecting the art of keeping surgeons loyal to their knee implants and wound dressings — the kind of trust-era medical brand where switching means risking a malpractice suit, not just a quarterly earnings miss. The challenge is that AI is earning that same surgical trust faster than they built it, and doing so without requiring a century-long relationship or a sales rep who knows the surgeon's golf handicap.”